imSME FAQ

1. What is imSME?

imSME is an online referral platform for micro, small, and medium-sized enterprises (commonly referred to as SMEs in Malaysia) to search for SME loan/ financing options that are offered by the participating bank(s). Based on the SMEs’ loan/ financing needs, imSME shall refer them to the respective banks, in order for them to consider and offer the SME loan/ financing required.

If there are no suitable SMEloan/ financing options identified by imSME, the SMEs will be referred to the imSME Financial Advisory Team which will coach and guide them towards securing the loan/ financing required for their businesses.

2. Who is the target audience for imSME?

imSME is created specifically for Malaysian SMEs, to help them obtain the SME loan/ financing or assistance that is required for their businesses.

3. What is the definition of an SME?

imSME is created specifically for Malaysian SMEs, to help them obtain the SME loan/ financing or assistance that is required for their businesses.
3. What is the definition of an SME?
SME is defined using two criteria: sales turnover, and number of full-time employees. However, this would differ according to the sectors (manufacturing, or services and other sectors) as per the table below:

Sectors

Micro

Small

Medium

Manufacturing

Annual Sales Turnover is less than RM300,000
OR
Number of Full Time Employees is less than 5

Annual Sales Turnover is from RM300,000 to less than RM15 million
OR
Number of Full Time Employees is from 5 to less than 75

Annual Sales Turnover is from RM15 million to less than RM50 million
OR
Number of Full Time Employees is from 75 to less than 200

Services and Other Sectors

Annual Sales Turnover is less than RM300,000
OR
Number of Full Time Employees is less than 5

Annual Sales Turnover from RM300,000 to less than RM3 million
OR
Number of Full Time Employees is from 5 to less than 30

Annual Sales Turnover is from RM3 million to less than RM20 million
OR
Number of Full Time Employees from 30 to less than 75

Note:

If a business fulfills either one criteria across the different sizes of operation, then the smaller size will be applicable. For example, if a firm’s sales turnover falls under microenterprise but employment falls under small, the business will be deemed as a microenterprise.

4. Is imSME accessible via desktops/ laptops, tablets and mobile phones?

Yes, imSME can be accessed using any devices that are connected to WiFi or mobile data via web browser e.g. Chrome, Internet Explorer, Mozilla Firefox and etc.

5. Is the website available 24 hours?

The website is available 24 hours daily. However, we will not be able to provide the product matching service from 5am to 7am due to daily scheduled maintenance works.

6. How does imSME work?

Basically, imSME works in the following manner:

(i) The SME applicant uses the SME loan/financing calculator tool to identify the possible number of SME loan/financing product matches based on the desired loan/financing amount and the tenure of the loan/financing.

Step 1 –SME applicant needs to fill in the loan/ financing information

Purpose of financing/loan

Select either working capital or contract financing.

a) Working capital is referred to the loan/ financing that is required for the daily operations.

b) Contract Financing is for contractors who have managed to secure projects or contracts from the government agencies, government-linked companies or private companies.

Financing amount

Fill in the loan/ financing amount to be borrowed.

Financing tenure

Fill in the loan/ financing tenure preferred.

Company type

Select the business type i.e. Sole Proprietorship, Partnership, Limited Liability Partnership, Sendirian Berhad (Sdn Bhd), Professional Bodies and Individual (business license with local council).

Please refer to Question #17 for further elaboration on the company type.

Shariah Compliant financing products

Select either Yes or No.

Shariah compliant financing products are in compliance with Islamic law also known as Shariah law.

(ii) After the SME applicant is satisfied with the product matches, the SME applicant clicks the ‘apply now’ button. In the next screen, the SME applicant will be required to provide more details pertaining to the company information.

Step 2 –SME applicant to fill in the Business information

Business Sector

Select the business sector i.e. Wholesale & Retail Trade, Restaurants & Hotels, Financing, Insurance, Real Estate & Business Services, Manufacturing and others.

Please refer to Question #18 for further elaboration on the business sector.

Business in operation

Select the year(s) your business has been in operation.

Business profitability

Select the year(s) which your business has been profitable.

Paid-up capital (applicable to Sdn Bhd only)

Paid-up capital, which is referring to the amount of funds/ capital injected by the Shareholder(s) into the company.

Total Annual Sales

Annual revenue that the business has posted from the sale of its products or services in the previous year.

Total Profit Before Interest and Tax (PBIT)

Business’s total profit before interest and tax.

Total monthly instalments

Total fixed monthly payments made by the business.

Director’s age

Company director’s age.

Number of employee(s)

Number of full time employee(s).

Bumiputera Business status

Select either Yes or No.

Bumiputera Business status is referring to a business with at least 51% shareholding by Bumiputera(s).

(iii) Next, the SME applicant will be asked a few questions to verify their identity. This is done to protect against fraudulent attempts in creating a profile, using the SME applicant’s information.

Step 3 –SME to fill up the registration page or log in

A. Business Details

Business Entity

The Business Entity will be auto defaulted based on the earlier information in Step 1 (Company Type).

Business Registration No.

Business Registration Number as per SSM registration.

For Individual with a business license from the local council, this column will be defaulted to be blank.

Business Name

Business name as per SSM registration or local council registration (Individual).

B. Applicants Details

Full Name

Full name as per National Registration Identity Card (NRIC).

New Identification Number

New NRIC number (12 digits).

Mobile Number

Personal mobile number.

The One Time Password will be sent to this mobile
phone number.

Email

Personal/ office email address.

C. Login Details

Username

For Business, the username will be auto-defaulted
to the Business Registration No.

For Individual with business license, the username will be auto-defaulted to the new identification number.

Password and retype password

Password with minimum six (6) characters which consists of minimum one (1) UPPERCASE, one (1) lowercase and one (1) number.

(iv) If the SME applicant answers the questions correctly, the SME applicant would then be presented with the list of loan/ financing products, based on the loan/financing amount and payment terms specified earlier, as well as the company information provided. The SME applicant would be allowed to select a maximum of three products from the list.

(v) Based on the selected products, the corresponding banks would contact the applicant within one (1) or two (2) working days.

(vi) If there are no matches available, the SME applicant would then be referred to imSME Financial Advisory Team for further guidance and assistance.

7. What are the products offered through imSME?

At this phase, imSME only offers unsecured products. However, other types of loan/ financing products will be made available in the future.

8. What is One-Time Password (OTP)?

OTP is a password that is valid for only one login session and will be sent to the mobile phone number keyed-in during the registration.

9. Does the SME need to pay any fees for the usage of imSME?

No. The SME does not need to pay any fees to use imSME.

10. What should the SME be prepared with, in terms of information that is required for imSME?

The SME will be required to provide some personal and company information in order for imSME to perform the matching function with the suitable loan/financing products. Examples on the types of information that would be required are the SME’s name, IC number, business sector, loan/ financing amount, loan/ financing tenure, purpose of loan/ financing (working capital or contract financing), business registration number and basic financial information of the business.

11. Would non-Malaysian SMEs be able to use imSME for loan/ financing matching and referral as well?

No. imSME is only open to Malaysian SMEs.

12. Is imSME a straight-through processing (STP) platform for loan/ financing applications?

No. imSME is an online matching platform that helps SMEs in identifying the banks’ products that would be able to assist them in securing their loan/ financing needs. Successful submissions would be referred to the banks accordingly, based on the SME’s product selection. These banks would then proceed to contact the SME, to start the loan/financing application process; in line with the respective bank’s ‘Know Your Customer’ (KYC) policy.

13. How long does it take for the banks to contact the SME after they have selected their options?

Upon receiving the information via imSME, the banks will take one (1) to two (2) business days to respond to the SME.

14. What happens when there are no loan/ financing matches available for the SME?

If there are no matches available, the imSME Financial Advisory Team will contact the SME and provide them with a list of agencies for comprehensive financial counseling and business coaching.

15. What could be the cause for zero matches for loan/ financing products?

The reason for zero matches is that there are no available bank products that suit the SME’s needs and requirements.

16. Can an SME use the imSME to get referred to other bank products if the earlier selected option(s) were not successful?

Yes, the SME can access imSME by using the user profile that was created earlier. The SME would need to input the required information as per Question No. 6.

17. On the ‘Nature of Business’ which one should an SME choose?

The following table is for reference purposes only.

Nature of Business

Definition

Sole Proprietorship Business is wholly-owned by a single trader/ owner.
Partnership Business is owned by two or more persons but not exceeding 20 persons.
Limited Liability Partnership Business which has hybrid characteristics between conventional partnership and a company. Its special features are that of a conventional partnership in terms of the flexibility in its administration and a company in terms of the limited liability status conferred to its partners.
Sendirian Berhad (Sdn Bhd) A company may be incorporated by or have only one member and that single member can also be the sole director of the company.
Individual (with business license from Local Council) Business is licensed by the legislation and administered by various government agencies, statutory bodies and local authorities.

18. What are the examples of business sectors and/ or type of business activities that are applicable for SMEs and are allowed to apply through imSME?

The following table is an example of the business sectors and the type of business activities an SME can refer to (note: the listings are non-exhaustive).

SME Business Sectors

Example Business Activities

Wholesale & Retail Trade & Restaurants & Hotels Wholesale trade, retail trade and repair of motor vehicles and motorcycles, etc
Financing, Insurance, Real Estate & Business Services Financial service activities, insurance/ takaful, reinsurance/ retakaful and pension funding, activities auxiliary to financial service and real estate services, etc
Manufacturing Manufacture of food products, beverages, textiles, electrical equipment, furniture etc
Transport, Storage and Communication Water transport, land transport and transport via pipelines, air transport, warehousing and support activities for transportation, postal and courier activities, etc
Construction Construction of buildings, civil engineering, specialised construction activities, etc
Community, Social & Personal Services Education, recreational services, medical, dental and other health and veterinary services, personal services, etc
Agriculture, Hunting, Forestry & Fishing Crops and animal production, hunting and related service activities, forestry and logging, fishing and aquaculture, etc
Electricity, Gas & Water Electricity, gas, steam and air conditioning supply, water collection, treatment and supply, sewerage, waste collection, treatment and disposal activities; materials recovery, remediation activities and other waste management services, etc
Mining & Quarrying Mining of coal and lignite, extraction of crude petroleum and natural gas, mining of metal ores, mining support service activities, etc
Other Services Any other services that are deemed to be lawful business activities, etc

19. How long does it take for loan/ financing application to be approved and disbursed?

The average turnaround time (TAT) will be displayed in the product matching page. The TAT refers to the point of loan/ financing application with completed documents that have been submitted to the banks, up to the loan/ financing disbursement stage. It varies for each loan/ financing products that are offered by the banks.

20. What if there is no loan/ financing matches found even after trying again for other products?

In the event that there are no suitable matches of loan/ financing products are found, the imSME Financial Advisory Team will contact the SME.

21. Is there a limit as to how many times I can use imSME?

There are no limits as to the number of times the SME can access imSME.

22. Why does imSME require information such as personal loans and finances?

imSME requires basic financial information of the SME for verification purposes.

23. What if an applicant has forgotten the password?

The SME can click on “forgot password” at the Log in/ Register page and fill in the required information to reset the password.

24. What if the applicant’s account is locked due to incorrect passwords keyed-in?

The SME can contact imSME Call Centre at 03-7880 0088 or email to imsme@cgc.com.my to reset the password.

25. Who should the applicant contact if assistance is required?

The applicant can contact the imSME Call Centre at 03-7880 0088 or email to imsme@cgc.com.my.

26. What does “Status” refers to when it is reflected on the products which were selected earlier?

Status

Clarification

Referred

Your application has been referred to the bank that you have selected

Recommended

Your application has been recommended to the imSME Financial Advisory Team or an agency

Referral to Agency

Your application is pending referral to agency

Contacted

An agency has contacted you

Application Submission

Your application is currently at the stage for application/ document submission

Approval

Your application is currently pending approval/ decision from the bank

Customer Acceptance

Your application has been approved by the bank and is currently pending for your acceptance

Disbursement

Your application is currently pending for disbursement

Completed Disbursement

The application has been disbursed to the SME

Rejected

Your application has been rejected by the bank

SME Declined

The application offered has been declined by the SME

Cancelled

Your application has been cancelled

Uncontactable

The bank/ the imSME Financial Advisory Team/ the Agencies were unable to contact you through the phone number provided

Follow Up (3 months)

The Agency will perform 3 months follow up with you on your progress

Follow Up (6 months)

The Agency will perform 6 months follow up with you on your progress

Follow Up (12 months)

The Agency will perform 12 months follow up with you on your progress

Completed SME Follow Up

The Agency has completed the 12 months follow up

SME Not Interested

You are not interested to proceed further