1. What is [email protected]?

KNP is an acronym for Khidmat Nasihat Pembiayaan (Financing Advisory Services), a service formalised by Bank Negara Malaysia (BNM) in collaboration with Credit Guarantee Corporation Malaysia Berhad (CGC) and Agensi Kaunseling & Pengurusan Kredit (AKPK). [email protected] is an advisory unit under CGC that provides financial advisory and recommendations to Small and Medium Enterprises (SMEs) who were unsuccessful in obtaining business financing from the banks. [email protected] aims to assist SMEs to improve their eligibilities to secure financing and be informed of the availability of alternative financing.

2. What does [email protected] provide?

[email protected] strives to deliver a better understanding to SMEs on the possible reason(s) for their financing applications to be declined by the banks, tips to improve eligibility for financing in the future and recommend an alternate solution or sources of financing that is available (e.g. Peer-to-Peer company or Government Agencies).

 

3. How can I subscribe to this service?

If you are an SME and your application for financing has been rejected by the bank, call us at 03-7880 0088 (8.30am to 5.30pm, Monday to Friday) to speak to our CGC officer.  You can also email your enquiry to [email protected].  Our dedicated CGC officer will provide financial advisory to you via a telephone call and respond to your email.

 

4. What information or documents do I need to prepare before I contact or email [email protected]?

For us to provide an effective and prompt service, SMEs need to provide the following details to our CGC officer during the call or state it in the email:

  • Company Name
  • Business Registration Number
  • Name of Business Owner/Director
  • Contact Number
  • Bank(s) that rejected the application
  • Reason(s) for Rejection stated in the bank’s rejected letter

 

5. Besides telephone call or email, does CGC accepts a walk-in enquiry?

Yes, we do. You can visit any one of our 16 CGC branches nationwide as per the list available on our website @ https://www.cgc.com.my/cgc-branches

 

6. Does the services and advisory from [email protected] guarantees that my future application for business financing will be approved?

[email protected] only provides review and advisory on post application for financing.  This is to help SMEs to understand the reasons for rejection by bank, and recommend tips to improve credit rating and eligibility for future application.  In addition, [email protected] will propose alternative solution or source of financing as an option to SMEs. However, [email protected] will not provide any assurance on the approval as the final decision on the approval of the financing is subject to the review and assessment by the banks or alternate financiers in accordance with their internal policies.

 

7. Do I need to pay for the service provided by [email protected]?

No, you don’t. There is NO charge for the advisory services provided by [email protected]

 

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